Refund & Return Policy
Refund & Return Policy
At APEX AI BRICKS, we are committed to providing our customers with exceptional service and high-quality products. Our Refund and Return Policy is designed to ensure a smooth and hassle-free shopping experience. Please read the following policy carefully to understand the terms and conditions regarding refunds and returns.
Eligibility for Refunds and Returns
To qualify for a refund or return, please ensure the following:
- The product is returned within 7 days of purchase.
- The product is in its original condition, unused, and includes all original packaging and documentation.
- You provide the purchase receipt or proof of purchase.
Non-Returnable Items
Certain products are non-returnable, including:
- Downloadable software products.
- Items purchased on sale or with a discount.
- Products that have been used, damaged, or altered.
Non-Eligibility for Refunds
Refund requests will not be approved in the following situations:
Receipt of Activation/License Key: Once the activation or license key has been successfully delivered through any of our delivery methods, including email, phone, mail, or web chat, refunds cannot be issued. This policy ensures the integrity of our digital products and prevents misuse.
Process for Returns
- Contact Customer Service: Before returning any product, please contact our customer service team at support@apexaibricks.com or call +1 (844) 203-8340 to initiate the return process.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Return Shipping: Customers are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of your item.
- Inspection: Once the returned product is received, our team will inspect it to ensure it meets the eligibility criteria.
- Refund Processing: If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that the original shipping charges are non-refundable.
Important Notes
- Before finalizing your purchase, please confirm that the product is compatible with your system requirements. Compatibility information is available on the product description page.
- Once the activation or license key has been issued, we are unable to process any refund requests. We encourage customers to thoroughly review product details and system requirements before making a purchase.
Return Policy
Our return policy is straightforward. We do not accept physical returns of digital products. However, if you did not receive the activation or license key via any of our official delivery methods, you may request a refund as outlined in our refund policy.
Exchanges
If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on how to exchange the item for a new one.
Refund Delays and Issues
If you have not received your refund within the specified timeframe, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there may be some processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at support@apexaibricks.com or call +1 (844) 203-8340.
Contact Information
For any inquiries or assistance regarding our refund and return policy, you can reach us at:
- Office Address: 400 Belmont Ave, Ocean, New Jersey 07712
- Contact No: +1 (844) 203-8340
- Website: https://www.apexaibricks.com
- Email: support@apexaibricks.com
Customer Service Availability
Our customer service team is available to assist you with any questions or concerns you may have. We are dedicated to ensuring your satisfaction and will do our best to resolve any issues promptly.
Important Notices
APEX AI BRICKS reserves the right to modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. By using our services, you agree to be bound by the current version of this policy.
At APEX AI BRICKS, we are committed to providing our customers with exceptional service and high-quality products. Our Refund and Return Policy is designed to ensure a smooth and hassle-free shopping experience. Please read the following policy carefully to understand the terms and conditions regarding refunds and returns.
Eligibility for Refunds and Returns
To qualify for a refund or return, please ensure the following:
- The product is returned within 7 days of purchase.
- The product is in its original condition, unused, and includes all original packaging and documentation.
- You provide the purchase receipt or proof of purchase.
Non-Returnable Items
Certain products are non-returnable, including:
- Downloadable software products.
- Items purchased on sale or with a discount.
- Products that have been used, damaged, or altered.
Non-Eligibility for Refunds
Refund requests will not be approved in the following situations:
Receipt of Activation/License Key: Once the activation or license key has been successfully delivered through any of our delivery methods, including email, phone, mail, or web chat, refunds cannot be issued. This policy ensures the integrity of our digital products and prevents misuse.
Process for Returns
- Contact Customer Service: Before returning any product, please contact our customer service team at support@apexaibricks.com or call +1 (844) 203-8340 to initiate the return process.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
- Return Shipping: Customers are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of your item.
- Inspection: Once the returned product is received, our team will inspect it to ensure it meets the eligibility criteria.
- Refund Processing: If the return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that the original shipping charges are non-refundable.
Important Notes
- Before finalizing your purchase, please confirm that the product is compatible with your system requirements. Compatibility information is available on the product description page.
- Once the activation or license key has been issued, we are unable to process any refund requests. We encourage customers to thoroughly review product details and system requirements before making a purchase.
Return Policy
Our return policy is straightforward. We do not accept physical returns of digital products. However, if you did not receive the activation or license key via any of our official delivery methods, you may request a refund as outlined in our refund policy.
Exchanges
If you receive a defective or damaged product, please contact our customer service team immediately. We will provide instructions on how to exchange the item for a new one.
Refund Delays and Issues
If you have not received your refund within the specified timeframe, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before the refund is officially posted.
- Contact your bank, as there may be some processing time before a refund is posted.
If you have completed these steps and still have not received your refund, please contact us at support@apexaibricks.com or call +1 (844) 203-8340.
Contact Information
For any inquiries or assistance regarding our refund and return policy, you can reach us at:
- Office Address: 400 Belmont Ave, Ocean, New Jersey 07712
- Contact No: +1 (844) 203-8340
- Website: https://www.apexaibricks.com
- Email: support@apexaibricks.com
Customer Service Availability
Our customer service team is available to assist you with any questions or concerns you may have. We are dedicated to ensuring your satisfaction and will do our best to resolve any issues promptly.
Important Notices
APEX AI BRICKS reserves the right to modify this Refund and Return Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. By using our services, you agree to be bound by the current version of this policy.